House Manager Supervisor

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Job Description


Supervises House Managers and Drivers for the Substance Use Disorder Residential Program (NCR).

Primary Functions

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Interview and select new house managers and drivers in conjunction with the SUD Program Manager.
  • Supervise all House Managers, across shifts.
  • Develops and maintains daily scheduling for proper staff coverage during all shifts.
  • Conduct bi-weekly meetings with House Managers to monitor progress and work on areas of improvement.
  • Provide training for all new House Managers and review as needed.
  • Must be available to work the floor and deal with any difficult situations that arise daily in support of House Managers.
  • Conduct performance evaluations of House Managers.
  • Act as transport/escort for clients to activities outside the facility (as approved by the SUD Program Manager).
  • Screen client’s personal belongings upon entry to the facility.
  • Conduct client intake sessions and complete client activity sheets in electronic health record system, as directed.
  • Deny access to facility to unauthorized persons.
  • Oversee the coordination of life skills, and any other in-house activities based on the program’s schedule.
  • Monitor, and document clients taking their medications.
  • Monitor and/or conduct, client searches, urinalysis drug screening and breathalyzers.
  • Monitor daily program activities in addition to meals and medication line.
  • Aid in therapeutic group activities, as needed.
  • Communicate with the Clinical team and bring any information/plans to House Managers each day.
  • Attend Team meetings and give feedback pertaining to clients and provide weekly Action Plans.
  • Communicate to nurse any medical needs that clients may have.
  • Submit timely and adequate inventories to the Fiscal office.
  • Complete purchase requisition and provide to SUD Program Manager monthly.
  • Conduct weekly full facility safety/security checks to ensure building is free of hazards/risks and compliant with regulations.
  • Conduct documented fire drills monthly, ensure that Refrigerator/Freezer temperatures are recorded/documented by house managers and maintain operational safety equipment (extinguishers, smoke detectors, first aid kits, etc.).
  • Complete monthly risk management assessments, including fire drill logs, fire extinguisher inspections, incident reports, and facility inspection, and provide information to the SUD Program Manager and Internal Compliance.
  • Ensure vehicles are registered, insured and kept clean by completing weekly vehicle inspections.
  • Ensure facility cleanliness and safety through the regular inspection of sanitation procedures, including pest control, the storage of supplies and clients’ belongings, and submission of work orders for needed repairs.
  • Ensure property maintenance relative to inclement weather, including shoveling, salting, and de-icing walkways and vehicles, as directed.

Key Results Areas

  • Ensure that the Substance Use Disorder Residential program (NCR) runs smoothly on a day-to-day basis through effective supervision of the House Manager and Driver Teams.
  • Ensure NCR offers the most up to date and individualized treatment to our clients, by acting as a liaison to the Clinical Team.
  • Ensure compliance with regulatory bodies (DDAP, DOH, DHS) by maintaining a safe and comfortable rehabilitative/therapeutic environment.

Position Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


One (1) to two (2) years of supervisory experience in a drug & alcohol setting is required.

Language Skills:

Ability to read and interpret information such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with employees of organization, customers, and suppliers.

Mathematical Skills:

Ability to work with mathematical concepts such as addition and subtraction as well as tracking trends.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to deal with problems involving variables and the need to deal with exceptions and changes in a variety of situations.

Certificates, licenses, registrations:

Driver’s license.

Other skills and abilities, including computers, tools, equipment, technical knowledge:

Microsoft Word, Excel.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms; talk or hear; taste or smell. The employee must occasionally climb or balance; stoop, kneel, crouch or crawl; lift up to 50 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately loud.