453 South Lime Street
Lancaster, Pa 17602
Fax: 717.295.7762


New Positions: Office Manager/Support StaffHouse Manager – 3rd Shift | LPN (Licensed Practical Nurse) | HIV Medical Case Manager| Prevention SpecialistCounselor | Secretary | Family Support Caseworker | Janitor (PT) | Maintenance/Grounds (PT) | Prevention Specialist | Maintenance Worker

HIV Medical Case Manager

Position posted July 8, 2021. 

The mission of the Spanish American Civic Association is to foster and perpetuate the cultural, social and economic well–being of the Latinos residing in the City and County of Lancaster, and thereby contribute to the general well-being of the community at large. 

Employment Type: Full Time

Schedule: Monday – Friday 8:30am – 5:00pm

Pay: $15.31/hour

This is a professional position and is designed to effectively address the needs of People Living with AIDS (PLWA) that has historically had substance abuse and mental health treatment as viable options. The role of the HIV Medical Case Manager (M.C.M.) is to provide support services to HIV/AIDS clientele-under the Ryan White Part B program. Must be able to coordinate medical care to PLWA in Lancaster County. An important aspect of the work is the ability to link clients into care. Linking clients to services in areas such as dental, primary care, HIV specialty care, treatment adherence, behavioral health, and support services. Work with individuals and with the family to make sure that referrals to the program enter effectively into treatment and assist clients in removing barriers to successfully adhere to treatment through M.C.M. activities. The Medical Case Manager is an extension of the therapeutic program that will foster continue commitment to treatment, involve the family in the treatment plan as needed, and provide home-based outreach services.

Essential duties include, but are not limited to:

  • Accept referrals from the PA Department of Health, hospitals, HIV/AIDS programs, SPBP, social service agencies, and walk- in clients seeking case management services.
  • Conduct case management activities to remove barriers to treatment and connect the clients with wrap around services that addressed employment, housing, medical, benefits and other areas.
  • Gather the necessary paperwork and follow appropriate process for billing direct client services.
  • Perform initial intake and arrange for initial therapeutic evaluation.
  • Take an active role in case conferences and treatment planning to ensure quality of care for each client.
  • Maintain updated records and progress notes on all activities per client.
  • Assure that the clients’ records are kept in accordance with state standards and that record is in compliance.
  • Adhere to all state and federal confidentially regulations.
  • Counsel clients on disease prevention, transmission and STIs.
  • Coordinate medical care for all patients.
  • Determine eligibility of clients and engage in care coordination for optimal outcomes.
  • Maintain a thirty and sixty day follow-up with each client.
  • Maintain updated insurance card, medication list, labs and income in all clients chart on a six month and yearly basis.
  • Process all necessary paperwork to assist client in securing HOPWA-housing services.
  • Manage clients’ treatment plan and ensure they comply with the medical and personal goals identified during the case management session.
  • Perform outreach to the clients that have dropped out of care and are not adhering to treatment.
  • Conduct outreach to Lancaster County to introduce the community to available bilingual HIV/AIDS Medical Case Management services.
  • Assist clients with scheduling and attending medical appointments.
  • Aid clients with bus transportation, food banks, clothing banks, prescription co-pays and utilities.
  • Maintain a scheduling system to update list of no shows and cancelations, as well as pre-authorizations.
  • Present noncompliance clients to Program Director during monthly case reviews.
  • Assure the clients’ records are kept in accordance with the PA Department of Health, Family Health Council of Central PA and Pa Department of Public Welfare standards and the records are in compliance.
  • Work closely and effectively with Nuestra Clinica Behavioral Health, local, county and state agencies to ensure client referrals are made for appropriate services.
  • Adhere to all county, state and federal regulations protecting confidentiality and privacy of patients.
  • Adhere to strict code of conduct for SACA/Nuestra Clinica services profession.
  • Answer clinic phones and relay accurate messages as needed.
  • Participate in program coverage as needed.
  • Perform other tasks as required by the program contractor and immediate supervisor.

Education, Training or Certification: Bachelor’s degree (B. A.) from four-year College or university or equivalent combination of education and experience.

Experience: Two to four years related experience and/or training.

Certificates, licenses, registrations: Bachelors preferred in Social Work, Psychology, Sociology or a related field; Certificate of HIPPA/Confidentiality; Current ACT 33/34 Clearances; CPR/First AID.

Other skills and abilities,

Bilingual (Spanish/English) and bicultural;

Strong computer skills,

filing, and financial record-keeping skills;

Strong organizational skills and flexibility; Ability to work independently yet is a team player;

Excellent customer relations; able to communicate well with diverse group of individuals.


Interested candidates are requested to submit a resume via one of the following:

Postal mail:
Spanish American Civic Association
c/o Human Resources
453 South Lime Street
Lancaster, PA  17602