Outpatient Behavioral Health Office Manager:
Job Description: Under direction of the Director , coordinates administrative support and related office operations; serves as central information point within administrative/scheduling department to effect administrative communication; oversees the front desk scheduling, performs moderately complex level work and performs related duties as required.
1. Works directly with the Psychiatrist to coordinate care efforts, includes triage and scheduling.
2. Plans and organizes clerical support activities; enforces procedures, practices, and work methods to increase work unit effectiveness and efficiency, disseminating information, determining assignment of functional responsibility, and supervising staff.
3. Supervises, coaches and counsels schedulers to encourage exceptional performance and improvement in areas of individual weakness.
4. Collects, compiles, and reports department-specific program or administrative information and reports to the director.
5. Drafts meeting minutes and routine correspondence.
6. Serves as departmental resource on activities and clerical procedures; assists in organizing work processes and coordinating work through the department; serves as central point within department/division to ease management/administrative communication.
1. Two or more years Behavioral Health Scheduling and Front desk experience required. Equivalent combination of education, POA certification and experience that would provide the required knowledge, skills, and abilities to provide administrative support preferably within a Behavioral Health Office preferred.
2. Experience on McKesson or similar scheduling system.
3. Stable work history.
4. Good computer skills (Word, Excel, Typing, Data Entry and Outlook)
5. Professional phone/customer service skills
6. Ability to work in a team environment
7. HS Diploma or GED
8. Ability to pass pre-employment screenings
9. Bilingual Preferred
10. Knowledge of office practices and procedures; customer service techniques, office equipment operation, basic data collection and compilation techniques, document formatting techniques, automated and manual records management practices; clerical work methods review.
**Current employees encouraged to apply, must not have any disciplinary actions in the last year.
Bilingual (Spanish/English) FT Associate Director:
Duties: An administrative position key to the management of SACA/Nuestra Education & Prevention Services and the maintenance of high standards of care for clients in compliance with the requirements of state, county and managed care organizations. The Associate Director, coordinates administrative support and related office operations; oversees four programs within the department; and perform related duties as required. A liaison for SACA and potential future funders.
Qualifications: Bachelor’s degree (B. A.) from four-year college or university or equivalent combination of education and experience that would provide the required knowledge, skills, and abilities to provide administrative support preferably within a HIV/AIDS/STIs and Drug and alcohol background. The position requires strong organizational skills, verbal communication skills, and flexibility. Provide leadership to support staff, case manager, prevention specialist and counselor to develop and implement strategies for quality management and increasing productivity. Knowledge of office practices and procedures; public contact techniques; office equipment operation; basic data collection and compilation techniques; document formatting techniques: supervisory practices and techniques; automated and manual records management practices; and clerical work methods review. A strong sense of and respect for confidentiality involving both clients and fellow employees, to include HIPAA. Must be a self-starter and team player with the ability to work with other staff.
Send resume to:
453 South Lime Street
Lancaster, PA 17602
Bilingual (Spanish/English) FT Medical Case Manager:
Duties: Provide support service to HIV/AIDS clientele – under the Ryan White Part B Program at Nuestra Clinica Education & Prevention Services. Must be able to coordinate medical care of patients living with HIV/AIDS in Lancaster County; Coordinating care involves linking clients to services in areas such as primary care, dental, HIV specialty care and treatment adherence, behavioral health, and support services. In addition, the Medical Case Manager will help clients navigate different insurance systems and access other non-Ryan White resources and services available to HIV patients. Determine eligibility of clients and engage in care coordination for optimal patient outcomes.
Qualifications: Bachelors preferred in Social Work, Psychology, Sociology or a related field, Minimum of 2 years case management experience working with HIV/AIDS clientele. The position requires strong organizational skills, verbal communication skills, and flexibility. An understanding of the HIV/AIDS population, barriers to care, disease prevention and transmission sexually transmitted infections, substance abuse, and sensitivity to the social stigma that exists for persons living with HIV are helpful. Must be able to operate a motor vehicle and provide own transportation. A strong sense of and respect for confidentiality involving both clients and fellow employees, to include HIPAA. Must be a self-starter and team player with the ability to work with other staff.
Send resume to:
453 South Lime Street
Lancaster, PA 17602
(Spanish/English) PT Case Manager:
Duties: Provide support service to our senior center clientele. Must be able to determine immediate needs and develop the best possible strategy for self-sufficiency. Provide case management in the area of benefits, food orders, clothing , housing, legal and or medical assistance as well as interpretation services when necessary. Also proved clients with information and referral services allowing individuals to access behavioral health services, support groups, and other supportive services.
Qualifications: High school diploma or general education degree (GED), a minimum of one to two years in related experience and or training in Case Management. The position requires strong organizational skills, verbal communication skills, and flexibility. Must have valid driver’s license and a strong sense of respect for confidentiality involving clients . Must be a self-starter and a team player with the ability to work with other staff and/ or organizations.
Send resume to:
Spanish American Civic Association
c/o Yirmares Cuevas
545 Pershing Avenue
Lancaster, PA 17602
Or email: firstname.lastname@example.org
Part Time Outpatient Drug and Alcohol Counselor
(This is a Fee for Service Position)
Provide counseling with emphasis on prevention. Work with individuals and groups to promote optimum mental and emotional health. May help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.
• Provides direct individual, group and family therapy; didactic lectures and experiential seminars.
• Assures that all elements of the treatment plan, including the aftercare plan, are realized within the time limits and documented appropriately in the client’s chart.
• Completes discharge summaries on assigned clients.
• Interfaces with and maintains contact and rapport with significant others, referral sources and other service providers as required or needed.
• Experience with Medication Assisted Treatment (Buprenorphine) preferred ,but not required.
- Education, Training or Certification: Bachelor’s degree (B.A.) or higher from college or university, CADC or equivalent combination of education and experience
- Experience: Two to four years related experience and/or training
- Certificates, licenses, registrations: CADC preferred
- Language Skills: Spanish, English
Please send resume to Jacqueline Fisher to 545 Pershing Ave., Lancaster Pa 17602, or email email@example.com
Bilingual (Spanish/English) Caseworker
This is a contracted position at the Children and Youth Agency in conjunction with the Spanish American Civic Association (SACA).
General Statement of Duties: The protective services unit provides casework services to families whose children are at risk of, or who have been neglected, physically abused, and/or sexually abused. The caseworker assists the families to follow through with plans to address drug and alcohol abuse, mental health, domestic violence, housing, and parenting skills in order to improve their functioning and to prevent repeated abuse and neglect. The caseworker makes every effort to work with the families toward the goal of stabilizing and strengthening them so that they may remain a family unit and meet their children’s needs for safety and well-being. Most cases are successfully closed after the family has completed their Family Service Plan goals. This bilingual caseworker carries a caseload (15 to 25 families) of protective services clients.
Develops and implements safety plans to protect children.
Conducts Safety Assessments to support caseworker activities/interventions.
Supports the utilization of Family Group Conferencing to assist families identify family and community supports
Assumes responsibility for assigned cases from the Intake Investigation and Foster Care Units in order to support reunification of children exiting out-of- home placement.
Implements the Family Service Plan, reviews and amends the Plan as indicated by circumstances or regulations
Meets with the child, and his or her family regularly to deliver services and conduct ongoing assessments of the family’s progress and the children’s safety.
Counsels, teaches, and supports families to address areas that present barriers to effective, independent parenting.
Makes every effort to enhance family functioning and resolve problems by coordinating agency services and community resources to meet families’ needs.
Arranges child placement, if necessary, including exploration of alternative resources or petitioning the court for agency custody.
Maintains all required documentation including narrative dictation, risk assessment, safety assessments, Family Service Plans and reviews.
Testifies at court hearings in support of petitions for custody or protective supervision.
Cooperates with other unit members to assure unit coverage and assists in emergencies.
Participates in unit and staff meetings and trainings.
Routinely provides own transportation to and from client’s homes, meetings, outreach visits and other job-related appointments in a timely manner and accesses those locations with reasonable accommodations.
Outcomes: Work will be performed in such a manner that children will not be subjected to further abuse and neglect, Family functioning will be enhanced so that the child’s physical, emotional, and developmental needs are adequately met. In the event that a child’s safety cannot be assured in the family setting, alternative arrangements will be made in order to protect the child.
Required Skills and Qualifications:
The ability to establish relationships with clients which facilitates development and implementation of case plans, and which balances the helping role with the child protection role. The persistence to sustain effective relationships over a period of time sometimes in the absence of significant progress.
Ability to be concise, clear, and complete in communication as related to record keeping, court testimony, service planning, dealing with community professionals, etc.
Ability to work cooperatively to enhance team functioning within the unit, and to contribute to the overall Agency goals.
Flexibility and energy to meet the unpredictable and emergency nature of caseload demands.
Understanding of the corollaries of child abuse and neglect; ability to identify these factors in families and to interpret them for case disposition and planning.
Ability to meet and communicate with clients in their place of residence, to gather sufficient information, to analyze complex situations accurately and respond to stressful situations in a constructive manner so as to maximize the safety of children.
Knowledge of and ability to implement various casework modalities, such as goal-planning, problem-solving, and crisis intervention to implement case plans.
Ability to establish and maintain alliances with community service providers to facilitate meaningful and productive services.
Organization and time management skills to meet competing demands for client contacts, record keeping, and related duties.
Does not pose a threat to the health and safety of the department or clients.
Must successfully complete Charting the Course Training within one year of hire.
Must pass pre-employment drug screening test. Driver history checks are require
PA State Police background check, FBI and PA Childline Clearances are required.
Must have the ability to work independently. Must have the ability to get to various locations for meetings, etc independently
Requirements: Other related duties will be assigned by the supervisor. The percentage of time spent on essential duties will vary as the job requires. Initiative will be encouraged.
Applicant who best meets the required skills and knowledge of the position.
Does not impose a negative impact on other Agency units.
Length and variety of prior agency experience.
TYPE POSITION: Full-time, salary will be discussed during interview process
DEPARTMENT: CHILDREN AND YOUTH AGENCY
Meet the following minimum experience and training requirements:
A Bachelor’s degree which includes or is supplemented by successful completion of 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
Six months of experience as a Caseworker 1;
A bachelor’s degree with a social welfare major; or
A bachelor’s degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social services agency; or
Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
HOW TO APPLY:
Qualified applicants MUST submit their resume by mail or email using the information listed below:
453 South Lime Street
Lancaster, PA 17602
Here’s an opportunity to gain some excellent experience outside the classroom — and help make our community better at the same time. We occasionally have a need for interns to help fulfill our mission. Majors could include social work, bilingual education, marketing, business, and more.
- For more information, please contact Cindy J. Vicente – firstname.lastname@example.org